In the Upbeat Piano Teacher Mastermind, we talk a lot about goals. I love goal-setting. But there’s a downside to setting goals.
If you really want to achieve your goals, you have to get good at saying no.
Here are some comments from our group. The topic was about putting students on a waiting list.
"Saying no is the worst!!! How many are on my waiting list? None. That's because I keep creating new time slots for them all!!!!!!!!!!! Aaaaghhhhh!"
"I love teaching and have a difficult time turning people away. In my mind I'm saying "It'll only be a couple hours," but I know it'll ruin my whole day off."
"I have a real tendency to say yes to all students - and then my home life gets crazy."
MY PERSONAL STORY
That last quote is from yours truly. Yes - I confess - in the past, I’ve added students AFTER all my slots were booked, thinking..... It’s just 30 more minutes.
True . It's 30 more minutes of work and 30 more minutes away from my family. I always regretted it.
But recently a friend looked at me and said "You've gotten good at saying no." Really? I hadn't noticed. My immediate concern was "Have I been rude?"
But then I thought about it and decided to take her words as a compliment. It meant that I was keeping my priorities and that's everything to me.
My 5-STEP STRATEGY FOR SAYING NO
Here's a basic formula to help you have some backbone! I'll follow it up with a couple examples.
How does this play out in real life? I asked my Upbeat partner, Sara Campbell, to weigh in with a couple examples. She does a fantastic job of putting on her "business hat" when necessary!
EXAMPLE 1: SCHEDULING REQUESTS
Let's say a family wants to have lessons on Saturday mornings, but you don't teach that day.
Glad we’re connecting about the fall schedule. The studio is not open on Saturdays, but here are three options for you: Tuesday at 5pm, Wednesday at 3:30pm, or Thursday at 4pm. Let me know which works best for you and I’ll get that on the schedule! Thanks so much. Looking forward to seeing you and Sam at lessons soon!
EXAMPLE 2: MAKE UP LESSONS
Let's say a student chooses to miss her piano lesson.
I’ll miss seeing Cindy in person today! I hope she has a nice time at the amusement park! During her lesson time I’ll record a short video assignment that she can watch tomorrow at home. This will help keep us on track during this busy time of year! Thanks again for letting me know about her absence. If she has any questions about her assignments, have her text me! I’ll be happy to help.
ONE FINAL TIP
Don't delay giving an answer because you feel bad.
Being wishy-washy isn't fair to the other person and it won't "soften the blow" at all. in fact, it'll make things worse and cause hurt feelings.
If "no" is your answer, go ahead and say "no." (Confession - though I strongly believe this, I still struggle with it. Hey, I'm far from perfect!)
How do YOU say "no" when necessary? I'd love to hear!
NEED MORE HELP WITH YOUR BUSINESS?
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Hi there! I'm Tracy Selle. A Christian wife, mom, and author of 101 Piano Practice Tips. I'm also a piano teacher and founder of Upbeat Piano Teachers.